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Feedback / Survey

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.

Download the FFT Survey HERE


Since the FFT was launched in 2013, millions of patients have submitted feedback. It's used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.


Our Results 


“How likely are you to recommend our service to friends and family if they needed similar care or treatment”

October 2020

Extremely Likely = 34


Neither likely or unlikely=1


Extremely unlikely=0

Don’t Know=0


“Friendly & helpful practice”

“Confidence in the doctors here. Polite reception staff & helpful”

“Always managed to get an appointment when needed. Under 5’s clinic very prompt at getting the baby seen. Receptionists very helpful.”

“Always been very happy about my treatment here”

“Usually able to obtain an early appointment. All Dr’s, including students, are caring & listen”

“LOVE the under 5 walk-in service. A fabulous doctor's surgery. Thank you”

“We have always found the practice to be friendly, supportive, approachable, and knowledgeable. Easily the best GP practice we have experienced”


We value your feedback –thank you from all the team at Ashley Surgery



FFT resources and guidance

You can email if you have any questions about the FFT.

You can also watch the following FFT animations on YouTube:


NHS England has more information about the Friends and Family Test, including guidance for NHS providers and commissioners. It also has a range of promotional materials, which you can download.

Lookup results on the NHS website Here

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