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Obtain a prescription

If you are on repeat medication, you will be given a white piece of paper with your prescription. This itemises all your repeat medications.

There are several ways to order repeat prescriptions:

1. Check off the repeat prescription request, and post it through the letterbox in the staff entrance door, or in the surgery post box outside the dispensary. 

2. You can also post it to us via Royal Mail. If you would like us to mail your prescription to you, please enclose a stamped addressed envelope.


3. Order via the internet, Please click here for more information

4. Order via your local pharmacy


We require 72 hours (3 WORKING DAYS) before collecting your prescription, however, in an emergency we will do our utmost to obtain your medication as soon as possible. Please alert dispensary staff if you need an item urgently. If we are unable to dispense your medication urgently, we will give you a paper prescription to take to a pharmacy or send via the electronic prescribing system.

If you run out of an item out of hours, please call 111 and you will be transferred to the North Staffs Out of Hours  Care Team, who will be able to help you.

If for any reason we are not able to dispense a requested item to you, we will try to contact you to let you know.

We aim to provide an excellent service and welcome feedback.


The dispensary opening hours are as follows:

 Monday           8.00 - 1.00 pm  &   2.00 - 6.00 pm

Tuesday            8.00 - 1.00 pm  &   2 .00- 6.00 pm

Wednesday      8.00 - 1.00 pm  &   2.00-6.00 pm

Thursday          8.00 - 1.00 pm CLOSED

Friday               8.00 - 1.00 pm   &   2.00-6.00 pm

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